FAQ

If your particular question is not addressed below, feel free to contact me here with any questions.

When should I order my custom stationery?

6 months before your event is preferable. If you are interested in save the dates, I recommend we chat as soon as you establish your wedding date and venue. Ideally, you would send these out 6-9 months beforehand. 

How long does the custom stationery process take?

The design process can take anywhere from 4-8 weeks depending on the level of design, and an additional 3-6 weeks for printing and assembly.

Do you accept rush orders?

Rush orders are accepted on a case-by-case basis for an additional fee. Contact me as soon as possible to talk about your timeline, and I will do my best to accommodate your needs.

Is there an order minimum?

No! :) The cost fluctuates based on your quantity, materials, and printing method. Keep in mind the smaller the quantity, the more expensive the pieces will be. Additional quantities are costly to re-print, so be sure to confirm your total before we go to print. It’s recommended to order more than you think you will need.

What can I expect to spend on custom stationery?

Due to the bespoke nature of your stationery goods, pricing varies and is customized to fit your needs. Fill out the custom stationery questionnaire to get started, and an initial estimate will be compiled for you. Keep in mind the minimum investment for a custom suite with Erika Jack is $1850. 

What printing options do you offer?

Erika Jack offers flat printing as well as letterpress and foil. Take a look at the custom stationery guide for more information about these options. Only the highest quality materials and printing are used in the designing of your paper goods.

What type of artwork do you offer for stationery and custom prints?

All of the artwork adorning your paper goods is completely custom and designed by hand in house from intricate venue illustrations, to loose florals, and hand lettering. I love hearing your ideas and exploring new techniques!

Will I receive a proof of my custom design?

Yes. One round of digital proofing and revisions are included.

What if I need to make changes after my invitations have been printed?

Once final approval has been given for your pieces to go to print, any changes made thereafter will incur a re-printing fee. A re-print due to any typographical errors are also the client’s responsibility. We will go through several rounds of proofing, which provide ample opportunities to review your wording.

What format should my address list be in?

You may submit your addresses in an Excel or Google sheets (preferable) file. All addresses must be proofread and spelled out exactly as you want them to appear on your envelopes. We will not be responsible for grammatical and/or punctuation errors.

When should I send out my invitations?

Save the dates should be in the mail no later than 6 months from your wedding day, but can be sent as early as a year out if you wish. Invitations should be sent out 6-8 weeks from your wedding day, and 8-10 weeks for a destination wedding.

Will you assemble and ship my invitations?

Absolutely. If you have employed guest addressing services, your invitation suites will be fully assembled, stamped, and mailed at no additional cost unless you prefer to mail your invitations yourself.

How will you ship my invitations?

If you have requested to receive your suites assembled and ready for postage, I typically ship them via Fedex ground unless you have a personal preference. Otherwise, I will hand deliver your envelopes to the post office. Please note that Erika Jack cannot guarantee delivery dates with USPS and is not held responsible for any lost or undelivered invitations.  Please let me know as soon as you discover an invitation has not been received. This is why we always have a few extra suites on hand.

What are acceptable forms of payment?

Following your initial inquiry we will exchange all design files, documents, and invoicing through Paypal, where you will easily be able to make credit card payments.

What is your cancellation and refund policy?

If for whatever reason you choose to cancel your order before your pieces have been printed, I will retain your non-refundable 50% deposit. If you cancel after final print approval has been given, Erika Jack reserves the right to retain the full payment amount. Because of the custom nature of all designs, I cannot accept returns or offer refunds.